
Hi, I'm Lisa Passadore
Data Analyst
💛 Social Worker Turned Data Analyst
📊 Excel, Tableau, SQL, Python ,R
🧗 Family, Cooking, Dogs
📍 Fremont California USA
Technical Skills
Tableau
Looker
Project Management
SQL
Excel
Python
Projects
🍔 DoorDash Marketing Project
Excel | Exploratory Data Analysis
◾ Real world-marketing campaign data
◾ Using only Excel for analysis and data visualization
◾ Utilized VLOOKUPS, Pivot Tables, Scatter Plots, & Bar Charts
◾ Provided a comprehensive write up to help the marketing team on their next campaign
🏫 Evaluating School Success with Tableau Project
Tableau | Data Visualization
◾ Created dashboard evaluating 1,800 different schools' performance across 100's of features
◾ Used Scatter Plots, KPI's, Bar Plots, & Area charts to show performance differences
◾ Presented dashboard to stakeholders via recorded video
About Me

Hi, I’m Lisa and welcome to my portfolio!My journey to data analysis has been anything but conventional. I started in social services, advocating for marginalized communities, and later transitioned into the tech world, where I worked in developer relations. Along the way, I found myself increasingly drawn to data, realizing its power to illuminate problems and create solutions.I’m proficient in a range of tools and technologies, including:- Excel
- Tableau
- SQL
- Python
- LookerMy goal is to help organizations make sense of their data and extract actionable insights. I’m especially interested in projects related to mental health, social and political equity, healthcare, and finance—areas where data can make a tangible impact.When I’m not diving into datasets, you’ll find me chasing down a good bowl of ramen or plate of dosas, and hanging out with friends.If you’d like to collaborate or learn more, feel free to email me at [email protected].
Previous Experience
**💻 Google Developer Relations
April 2021 - April 2023
◾ Formulated customer service databases, data analysis reports, and dashboards aimed at supporting informed decision-making and project coordination across cross-functional teams.
◾ Reduced turnaround time from 150 to 7 days by enhancing Customer Service Level Agreement (SLA) adherence.◾ Developed user-friendly tools and resources that simplified app development life cycle processes and reduced help desk ticket volume.◾ Streamlined internal business processes, which optimized customer service efficiency.DJI Developer Relations for North America
May 2018 - Feb 2021
◾Facilitated cross-cultural communication and collaboration by traveling to China to meet with the global support team, aligning best practices and confirming consistent service delivery.◾ Orchestrated customer support training for the global developer support team, equipping staff with essential skills and knowledge.
◾Established internal processes and knowledge bases, enhancing team efficiency and standardizing support procedures.◾ Played a pivotal role in fostering growth within the DJI developer community through initiatives such as the creation and management of the DJI Developer forum and "Day at DJI" events.◾ Brokered deals with third-party developers to sample beta SDKs and provide real-time feedback to engineering teams, supporting product development and refinement.◾ Revamped Zendesk to enhance customer service efficiency and streamline ticketing systems.
🏫 Evaluating School Success with Tableau Project
In the state of Massachusetts, there are approximately 953,748 high school students, which is almost a million kids! This means that decisions regarding high school education affect one-seventh of the state's population, which is 6.985 million.
Background
The state of Massachusetts asked to analyze their education data. The Secretary of Education is exploring ways to increase college attendance, including investing in building more schools. One idea is to lower the average class size in hopes of boosting the percentage of students attending college. Using Tableau we have taken a deep dive into the data.All the data is available to look at yourself on this Tableau DashboardThe original dataset can be found here 👉 Dataset

Analysis
I was stunned to learn that last year, 162,137 students did not graduate while 791,610 students successfully graduated.Another 205,818 did not attend college, while 585,791 students proceeded to pursue
higher education after graduation.As per the state's request, I looked at the correlation of class size.The average class size for the entire state is 18, however, the top 5 schools have the largest class sizes. While class size may not be a significant contributor to student grades. There was more data to look at.

Next, we looked at who could help other schools.The top five schools in fourth-grade math proficiency are Hingham, Winchester, Lynnfield, Manchester, and Sherborn. Reaching out to these schools to discover how they are aiding their student's success will be important.

Then we identified schools needing the most urgent help.The schools that are currently struggling the most with their grade point average. These schools include Springfield Public, Boston Charter, Whaling City Junior, Springfield High, and Phoenix Academy. They could benefit greatly from some assistance and that would be a good place to start.Lastly, we found the most helpful piece of information!When it comes to struggling schools, an average of 77% of their students are economically disadvantaged. In contrast, only 13% of students in the top 5 schools face the same situation.According to the state, children who use one or more assistance programs are at a disadvantage.

Conclusion
I recommend reaching out to the high-performing schools and inquiring if they would be willing to share their successful strategies with the lower-performing schools.Instead of investing in building more schools, we should focus on improving or expanding the programs that help economically disadvantaged children. This would be a more effective use of resources.Lastly, It would be beneficial to contact colleges and share this information with them to explore if they're willing to assist high schools in enhancing the transition to college.If you enjoyed reading this. Please connect with me on LinkedIn. I'll be posting more like it. This project was done as part of the DAA Boot Camp Projects. Educational purpose.